AETHER offers customers a guarantee that our products will stand up to the rigors for which they were intended. All AETHER products are backed by a lifetime warranty, which we extend to the original owner in order to safeguard against any and all defects in workmanship and material.
Unfortunately, despite our best efforts, no piece of clothing can, or ever will, last forever. Over time fabrics eventually break down, seams burst, and moving parts jam. Therefore, our lifetime warranty applies only to a reasonable expectation of the product's lifetime. This period of time is different for each product and is entirely subject to our discretion.
Damages due to wear and tear, such as rips, tears, abrasions, UV degradation, misuse, neglect or natural breakdown of materials over time, are in no way covered under this warranty. However, if you truly suspect that a product has failed prematurely due to poor workmanship or a defect in the material used, then we encourage you to submit it to our customer service team for review.
Customers are responsible for shipping items to AETHER for warranty evaluation. California State law requires that all items being submitted for review be cleaned, in accordance with the particular product's wash instructions, before being sent. Our customer service team sincerely appreciates your cooperation. If it’s determined that your product needs to be cleaned upon arrival, it will be returned to you.
Our typical turnaround time is 6 to 8 weeks from the time we receive your product until it is returned to you. In rare cases, this process may take longer.
For warranty evaluation, please contact firstname.lastname@example.org or give us a call at 323-785-0701.