Frequently Asked Questions
General
Do you ever have special promotions?
Yes, occasionally, but the only way you will ever know about them is by joining our mailing list. We do not announce these promotions publicly on our website; instead, we offer exclusive deals directly to our fans.
To join, click here
We promise not to bombard you with unnecessary updates and guarantee not to share your information with any third party.
Shipping
Where do you ship?
Anywhere in the world. We ship to US, Canada, throughout Europe, and Japan all the time, but our e-commerce system is set up to take orders from just about anyplace with a street address.
If you're experiencing a problem please contact customer service at customerservice@aetherapparel.com or call at 323-785-0701 and we will help you submit the order.
How much does shipping cost?
US & CANADA
All orders over $100 qualify for free ground shipping with UPS (US) or FedEx (Canada). Standard shipping rates apply for orders under $100.
INTERNATIONAL
All overs over $350 qualify for free shipping with UPS or FedEx. Standard shipping rates apply for orders under $350.
Please note that customs clearance is different in every country and that your government may charge additional duties and tariffs on top of regular postal charges.
YOU CAN EITHER PRE-PAY YOUR COUNTRY'S DUTIES UPON CHECK-OUT OR ESTIMATE HOW MUCH YOU WILL HAVE TO PAY UPON DELIVERY BY USING OUR DUTY CALCULATOR.
How long will it take for my package to arrive?
All orders are processed within 48 hours of being received Monday through Friday. Orders received after 11 AM (PST), on weekends, or during the holiday will be processed on the next business day.
Once an order is shipped, you will received an email with a tracking number. This will give you the best time estimate for when your package will arrive.
Returns & Exchanges
What is your return policy?
Aether products can be returned up to 30 days after date of purchase for a full refund, providing the item is in its original condition, with tags still attached. Products in their original condition that are returned after 30 days will be eligible for store credit.
We include a pre-paid return label for all US orders, so your return shipping is always free. For more information on how to make a return or exchange, please see the step by step instructions in the Return & Exchange section below.
Due to logistical constraints, we are unable to accept returns for any 3rd party item sold through our website. The sale of all such products are final.
How do I make a return / exchange?
US Returns / Exchange
Included in your package is a pre-paid shipping label and a Return Form. Fill out the Return Form and place inside the box. If you would like to make an exchange, please mark the corresponding item and list the size/color/item you would like in exchange. Place the pre-paid shipping label on the exterior of the box and schedule a UPS pickup or drop it off at one of their many locations. That’s all it takes.
Once we receive your package you will be sent an email notifying you that your return is being processed. Most returns are processed within 1 week of being received. Refunds should take between 1-3 days to post your account.
Canada & International Returns / Exchange
Due to constantly changing duties and tariffs, we are unable to offer pre-paid shipping labels for international returns at this time. To make a return, fill out the included International Return Form, place inside the box, and ship back to us at your earliest convenience.
If you would like to make an exchange, please mark the corresponding item and list the size/color/item you would like in exchange. Ship back to us at your earliest convenience (We will cover the cost of the shipping the new exchanged item to you) Mail your package to the address listed below.
Return Address:
Aether Apparel
ATTN: Aether Return Processing
6100 Melrose Avenue
Los Angels, CA 90038
Product Info
What size should I buy?
We spend a lot of time designing the fit of our products and want you to feel confident when selecting your size. There is a general Sizing Chart under the Info section as well as specific sizing charts on each product page with measurements for that particular garment.
If you are still unsure what size to order, drop us an email at customerservice@aetherapparel.com or give us a call at 323-785-0701 and we’ll be happy to help.
Are your products backed by any type of guarantee?
Aether guarantees that every product we make will stand up to the rigors and usage it was intended. Each of our products carry a life-time warranty to the original purchaser against any and all defects in the workmanship and materials. This warranty does not cover damages caused by improper care, neglect, or the natural breakdown of fabric colors over extended periods of time.
For warranty evaluation, please contact customerservice@aetherapparel.com or give us a call at 323-785-0701.
