Frequently Asked Questions

General

Where are your products made?

All of our products are designed at our headquarters in Los Angeles, but they are manufactured all over the world. Currently, we work with factories in Canada, China, the Philippines, and the United States.

Our decision to move a portion of our production overseas was made with great reluctance. We'd love to do all of our manufacturing in the US and would happily pay a premium to do it. However, to date, we've been unable to find a US manufacturer capable, or even willing, to take on the highly technical garments we've set out to make. The skilled workforce and advanced machinery to do so have moved overseas many years ago - long before we started Aether.

Quality is our absolute top priority. We are unwilling to compromise the integrity of our products in exchange for country of origin. Location will always be a consideration when selecting factories, however our focus will remain on finding manufactorers that have the most skilled workforce, advanced machinery, and technical expertise. 

Do you ever have special promotions?

Yes, occasionally, but the only way you will ever know about them is by joining our mailing list. We do not announce these promotions publicly on our website; instead, we offer exclusive deals directly to our fans.

To join, click here

We promise not to bombard you with unnecessary updates and guarantee not to share your information with any third party.

Shipping

Where do you ship?

Anywhere in the world. We ship to US, Canada, throughout Europe, and Japan all the time, but our e-commerce system is set up to take orders from just about anyplace with a street address.

If you're experiencing a problem please contact customer service at customerservice@aetherapparel.com or call at 323-785-0701 and we will help you submit the order.   

How much does shipping cost?

US & CANADA
All orders over $100 qualify for free ground shipping with UPS (US) or FedEx (Canada). Standard shipping rates apply for orders under $100.

INTERNATIONAL
All overs over $350 qualify for free shipping with UPS or FedEx. Standard shipping rates apply for orders under $350.

Please note that customs clearance is different in every country and that your government may charge additional duties and tariffs on top of regular postal charges. 

How long will it take for my package to arrive?

All orders are processed within 48 hours of being received Monday through Friday. Orders received after 11 AM (PST), on weekends, or during the holiday will be processed on the next business day. 

Once an order is shipped, you will received an email with a tracking number. This will give you the best time estimate for when your package will arrive. 

Returns & Exchanges

What is your return policy?

Aether products can be returned up to 30 days after date of purchase for a full refund, providing the item is in its original condition, with tags still attached. Products in their original condition that are returned after 30 days will be eligible for store credit.

We include a pre-paid return label for all US orders, so your return shipping is always free. For more information on how to make a return or exchange, please see the step by step instructions in the Return & Exchange section below. 

Due to logistical constraints, we are unable to accept returns for any 3rd party item sold through our website. The sale of all such products are final.

How do I make a return / exchange?

US Returns / Exchange 
Included in your package is a pre-paid shipping label and a Return Form. Fill out the Return Form and place inside the box. If you would like to make an exchange, please mark the corresponding item and list the size/color/item you would like in exchange.  Place the pre-paid shipping label on the exterior of the box and schedule a UPS pickup or drop it off at one of their many locations. That’s all it takes.

Once we receive your package you will be sent an email notifying you that your return is being processed. Most returns are processed within 1 week of being received. Refunds should take between 1-3 days to post your account. 

Canada & International Returns / Exchange
Due to constantly changing duties and tariffs, we are unable to offer pre-paid shipping labels for international returns at this time. To make a return, fill out the included International Return Form, place inside the box, and ship back to us at your earliest convenience. 

If you would like to make an exchange, please mark the corresponding item and list the size/color/item you would like in exchange. Ship back to us at your earliest convenience (We will cover the cost of the shipping the new exchanged item to you) Mail your package to the address listed below.

Return Address:

Aether Apparel
ATTN: Aether Return Processing
6100 Melrose Avenue
Los Angels, CA 90038

Product Info

What size should I buy?

We spend a lot of time designing the fit of our products and want you to feel confident when selecting your size. There is a general Sizing Chart under the Info section as well as specific sizing charts on each product page with measurements for that particular garment.

If you are still unsure what size to order, drop us an email at customerservice@aetherapparel.com or give us a call at 323-785-0701 and we’ll be happy to help.

Are your products backed by any type of guarantee?

AETHER offers customers a guarantee that our products will stand up to the rigors for which they were intended. All AETHER products are backed by a lifetime warranty, which we extend to the original owner in order to safeguard against any and all defects in workmanship and material.

Unfortunately, despite our best efforts, no piece of clothing can, or ever will, last forever. Over time fabrics eventually break down, seams burst, and moving parts jam. Therefore, our lifetime warranty applies only to a reasonable expectation of the product's lifetime. This period of time is different for each product and is entirely subject to our discretion.

Damages due to wear and tear, such as rips, tears, abrasions, UV degradation, misuse, neglect or natural breakdown of materials over time, are in no way covered under this warranty. However, if you truly suspect that a product has failed prematurely due to poor workmanship or a defect in the material used, then we encourage you to submit it to our customer service team for review.

Customers are responsible for shipping items to AETHER for warranty evaluation. California State law requires that all items being submitted for review be cleaned, in accordance with the particular product's wash instructions, before being sent. Our customer service team sincerely appreciates your cooperation. If it’s determined that your product needs to be cleaned upon arrival, it will be returned to you.

Our typical turnaround time is 6 to 8 weeks from the time we receive your product until it is returned to you. In rare cases, this process may take longer.

For warranty evaluation, please contact customerservice@aetherapparel.com or give us a call at 323-785-0701.

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